![]() Orders eligible for cancellation will be refunded in the original form of tender. Refunds will be issued in the original form of tender. See Proof of Purchase for Eligible Items above. Proof of purchase is required to issue an appropriate exchange, credit or refund, as well as any taxes due to be refunded in accordance with applicable state law. A restocking fee may apply, starting at 25% of the purchase price, for any items not returned in good condition or outside the stated time frame. ![]() Returns will only be accepted if the return is completed within 30 days of customer receipt.Īll items will be inspected upon return. Items purchased as final sale, discontinued and special made-to-order cannot be returned, exchanged or repaired. We are unable to accept any items for return or exchange without proof of purchase. Please contact Customer Service at to schedule an oversized freight return. A $149 charge will be deducted from your return credit for oversized item freight returns only. Return shipping and return pickup fees are the customer’s responsibility and are nonrefundable for customer remorse for items that are oversized and truck shipping only. Standard delivery packages can be returned with a complimentary return label that is generated when you begin your return process online. We want you to be satisfied with your purchase. Mitzi is responsible for return shipping and return pickup fees if the item is deemed defective. We may require pictures of items prior to refund on a case by case basis. If you discover an item has a manufacturer’s defect or was damaged during transit, we will accept the item for return or exchange with proof of purchase. We will accept returns and exchanges of items that have not been installed and are in their original packaging if (i) the item is returned within 30 days of customer receipt, (ii) a valid proof of purchase is provided, and (iii) items are returned in good condition (unused and uninstalled). We will do our best to make things right if you are not satisfied. Items shipped via Basic Freight Delivery are boxed and arrive at your door.įor full details, please visit our Terms & Conditions page here RETURNS:Īt Mitzi, we stand behind the quality of our products and want every purchase to be a positive experience.Additional charges may apply to special warehouse and residential circumstances, including remote locations not readily accessible. ![]()
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