If you find a car online, that means it’s available at a CarMax location. You can also search using the “lifestyle” option, depending on whether you are outdoorsy, living in a big city or want a family car. You can protect your car by purchasing an extended service plan that will help you pay for repairs you may need down the road.įind the perfect car by selecting the right price, type, brand, year and location. Options are available for those with weaker credit. If you are dissatisfied with your car, no matter the reason, you can return it within seven days of purchase, no questions asked.Ĭustomers can apply for financing through CarMax Auto Finance or several other third-party institutions. If you find a car online that you like, it can be shipped to any of CarMax’s locations for you to pick up. CarMax spends an average of 12 hours prepping each vehicle for purchase - each car must pass a 125-point inspection and undergo a thorough cleaning before being put up for sale.ĬarMax has 200 locations nationwide. However, there are a moderate amount of cars with very low mileage. The site exclusively offers used vehicles. The prices on CarMax are non-negotiable, meaning there’s no need to haggle. After this being the second car sold to us with engine problems I can positively say CarMax has zero regard for the safety of not only their customers but anyone else around any car they have sold being driven now. They lie, gaslight, deny, disregard safety. It isn't worth the absolute devastation they put their customers through. If you value any part of your sanity stay away from this company entirely. The dismissal of this company and the lack of accountability and compassion is astonishing. We were told by corporate that there are only notes from the initial visit but nothing on the numerous times they drove our car or the second time we brought it in for the stuttering. We were told it would be handled because we notified quickly. We have children, I am disabled and have numerous doctor appointments, the owner works everyday 25 min away. This visit to the repair center is now number 4 and still no properly working vehicle. ![]() Back to the repair center where we are told they have to keep the car to diagnose the issue but will not provide a loaner car. That means we are going through gas so quick it's costing hundreds of dollars. We also went straight to AutoZone to have the code read. We notify the repair center the same day the light came on. Fast forward 3 months, we now have a check engine light on and it is gasping and stuttering.
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